Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Sr Tech Writer

  • On Site
  • Cloud Software Group Corporate
  • Technical Support

You are an information developer with 7+ years of experience in creating content at product development companies, with good conceptual understanding of networking and cloud technologies. You have good written and oral communication skills in Engl...

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Senior Technical Support Engineer

  • On Site
  • ShareFile
  • Technical Support

Job Description Summary Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to foc...

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Customer Success Manager

  • Remote
  • Jaspersoft
  • Customer Success & Support

OverviewThe Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better unde...

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Senior Automation Test Engineer

  • On Site
  • Spotfire
  • Quality Assurance

OverviewWe want an experienced software test automation engineer for our Spotfire Platform team. The team is responsible for implementing and maintaining the Spotfire Platform, an integral part of our visual data science platform enabling subject ...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are the Advanced Support team specializing in NetScaler, SDWAN, NetScaler Console products. As the ultimate level of support for our customers, we collaborate closely with Engineering and LCM teams to swiftly identify and reso...

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Associate QA Engineer

  • On Site
  • Jaspersoft
  • Quality Assurance

Responsibilities Form a working knowledge of Jaspersoft products to understand key functions and underlying technologies in order to design and implement automated test coverage and test resources. Write detailed test plans based on product/custo...

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Senior Technical Writer

  • On Site
  • Cloud Software Group Corporate
  • Technical Support

Skills Required:   7+ years of experience in technical writing Excellent written and verbal English language skills Proficiency in Madcap flare and graphic tools such as Visio and SnagIT Experience of writing API docs, especially Java and Java...

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Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

About The Product TIBCO BusinessEvents is a declarative, distributed complex event processing platform covering multiple event processing tasks. TIBCO BusinessEvents allows you to abstract and correlate meaningful business information from the eve...

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Lead Support Engineer

  • On Site
  • Jaspersoft
  • Technical Support

Role Overview: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers.  As a member of this world-wide team, you will help debug and solve problems that may arise during the implementat...

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QA Architect

  • On Site
  • Jaspersoft
  • Quality Assurance

About This Team: We are looking for a QA architect for the Product group called Jaspersoft. Job Description/Responsibilities: Form a working knowledge of Jaspersoft products to understand key functions and underlying technologies to design and ...

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Technical Support Engineer

  • On Site
  • Citrix
  • Technical Support

Primary Duties / Responsibilities Providing technical assistance on Citrix products to customers of small to medium size via phone, email and/or remote access Conducting problem analysis and collaboratively identifying problems of minimal to mo...

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Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

Job Description: Responsibilities: Conduct thorough manual testing of our web-based analytic product to identify bugs, usability issues, and performance concerns. Develop and maintain automated test scripts using industry-standard tools and fra...

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Senior Tech Writer

  • On Site
  • Cloud Software Group Corporate
  • Technical Support

Senior Technical Writer (IC3) What we are looking for: The Cloud Software Group Information Development team invites candidates to apply for a Senior Technical Writer post, associated with producing technical content for its various products. A ...

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Sr. Staff Support Engineer

  • Remote
  • Jaspersoft
  • Technical Support

About This Team: We are looking for a candidate to fill a senior position in the Support team for Jaspersoft product suite. It is a global and well-established team, with members from diverse backgrounds and different experience levels. This role ...

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Sr Tech Support Engr

  • On Site
  • XenServer
  • Technical Support

Job Description   Provides technical assistance on XenServer products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels.   Performs sophisticated proble...

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Sr Tech Support Engr

  • On Site
  • XenServer
  • Technical Support

Job Description   Provides technical assistance on XenServer products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels.   Performs sophisticated proble...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

Senior Escalation Engineer Virtualization Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for ...

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QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: Work with the LTSR CU team to deliver CUs  and deliver the associated reports to support Long Term Service Releases used by customers as On-Prem solution. Expand this validation to use automation test runs Job Description/Respons...

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Tech Writer

  • On Site
  • ShareFile
  • Technical Support

Technical Writer, Product & Technology Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile is now going back to our roots as a standalon...

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